Experience
Business Agility
requires listening
The pace of change is accelerating and client needs are constantly evolving. Executing rapidly to achieve specific objectives is our passion and differentiator.
Replatformed a manual business within the syndicated loan market to align with client business objectives, proactively identify exceptions and streamline shared operating procedures. Within 18 months, the solution accelerated revenue growth, nearly doubled efficiency and provided a market-leading client with a 20x ROI.
Conducted a platform evaluation within a top tier Wealth Management business to prioritize buy / build decisions. Evaluation led to multi-year platform investment based upon revenue growth and FA retention metrics.
Developed five product extensions across a 23 year-old private credit business in less than three years. Execution assisted in annual double-digit growth and the addition of 77 new logos.
Organizational Transformation
begins with a vision (and understanding) of your customers’ needs
While most organizational models focus on the segregation of roles and responsibilities, this segregation actually causes most of the client delivery challenges. Shifting the focus to business outcomes as a shared objective and empowering your workforce with technology that supports informed decision-making is transformational.
At the outset of a large wealth management integration, client service data was housed in a free-format database. Reclassifying and cleansing the data led to the restructuring of over 250 client journeys, the simplification of over 300 process flows and policies, a 75% cost reduction of each service contact and a 12% improvement in client satisfaction.
Assisted a Fortune 500 technology company migrate over 30 of its SaaS applications to the cloud. The client had the objective to improve their customer experience with higher availability and better resiliency and also wanted to reduce running costs and increase their speed to market at the same time. After a review of industry platforms and the existing portfolio, a prioritized list of modernization activities began and the client now manages their own agile process.
The Power of Digitization
lies in the opportunity to rethink the client experience
Are you well-positioned for the AI productivity boom? BTI can assist with developing a shared vision, enterprise governance program, project-specific business cases and leading the development process. More importantly, it can assist teams in translating your needs and opportunities into an executable plan that delivers business value and a positive ROI.
Analysis of client feedback and operating metrics revealed that client balances were being calculated by three separate systems. The creation of a Real Time Available Balance engine not only improved the customer experience, but also laid the foundation to digitize all payment and deposit solutions.
Half-day client design session on data management needs resulted in roadmap for self-service platform to eliminate 30% of implementation support required for SaaS platform provider.
When faced with the compliance challenge for an upcoming consumer protection regulation, our designs presented management with a machine learning-based platform that would also target the $7.1 B of wealth management revenue that switches between providers annually.
Data Management
is most often the single most critical component to technology modernization
Data Management remains an intractable problem at many firms. Data silos prevent effective decision-making and require process and system duplication that costs the industry billions. In some investment sectors such as Private Credit, market practices is blurring the lines of traditional asset classes, exacerbating the challenges of portfolio analysis, compliance and risk modeling across multiple vendors.
One of BTI’s partners recently helped redesign the data management and communication platform for a Fortune 500 health care provider. The vision began with a focus on the client experience to expedite product development. The revised process reduced the evaluation period 6x and new products in the pipeline more than doubled within the first year.
Many processes in financial services still rely on individual judgement. During one recent engagement, we designed a counter party analysis engine to examine the profitability of trading partners and make recommendations for the trader. Because in today’s world, it’s not only who you know, but what you know as well.